Returns and refunds
Your rights when you buy printed goods from us.
Almost everything we sell is printed to your order with your own artwork, size or wording. This page explains your rights when you buy from us, in plain English.
Items printed to your specification
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14-day right to cancel an online order does not apply to goods made to the consumer’s specifications or clearly personalised (regulation 28(1)(b)). Banners, signs, stickers and other items printed with your artwork, text, size or choice of options fall into this group. This means we cannot accept returns of personalised items simply because you have changed your mind.
Changing your mind before we print
We only start production once you approve your proof. If you change your mind before you approve the proof, tell us and we will cancel the order and refund you in full. Once the proof is approved and production has started, the order cannot be cancelled.
Items that are not personalised
If you buy a standard item that is not printed or made to your specification, you have 14 days from the day you receive it to tell us you want to cancel, without giving a reason. You then have a further 14 days to send it back unused and in its original condition. We refund the price you paid, including the original standard delivery, within 14 days of receiving the item back. You pay the cost of returning it unless it is faulty.
Faulty, damaged or wrong items
Your rights under the Consumer Rights Act 2015 always apply. Goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged in transit, or not what you ordered and approved on your proof, contact us with photos:
- within 30 days of delivery you can reject a faulty item and get a full refund, or ask for a replacement instead;
- after 30 days we will reprint or repair it, and if that fails or is not possible you can ask for a price reduction or refund.
Printing that matches the proof you approved is not a fault. Please check spelling, phone numbers, sizes and colours carefully on your proof. Small colour differences between a screen and printed material are normal.
How to contact us about a problem
Email hello@webprintsigns.co.uk, call 0161 315 1151 or message us on WhatsApp +44 7737 902425 with your order number and photos. Please do not send anything back until we have replied, so we can arrange the return or reprint in the quickest way.
Refunds
Refunds go back to the card you paid with, within 14 days of us agreeing the refund. Banks can take a few more days to show the money in your account.
Business customers
If you buy for a business, the consumer rights above do not apply in the same way, but we still reprint or refund anything that is faulty or not what you approved. See our terms and conditions.
Seller: WEB PRINT & SIGNS LIMITED, company number 16585795, Unit 3, 116 Bury New Road, Manchester, M8 8EB.